Do I need a pre-move consultation before booking my move?

While not always required, a pre-move consultation is highly recommended as it allows our team to accurately assess your moving requirements, identify any access challenges, and provide a tailored quote. Proper planning helps ensure your move runs smoothly and efficiently on moving day.

Should I choose a virtual or on-site consultation?

Virtual consultations are ideal for most residential moves and provide a fast, convenient way to assess your requirements remotely. On-site consultations are often recommended for larger homes, office relocations, interstate moves, or properties with complex access, allowing for a more detailed assessment and moving plan.

How long does a consultation take?

Most consultations take between 15 and 30 minutes, depending on the size and complexity of the move. Larger homes, commercial relocations, or moves involving specialty items may require additional time to ensure all requirements are properly assessed.

What information do I need to provide during the consultation?

We'll ask you to show or discuss the items being moved, property access conditions, parking availability, and any special requirements such as fragile items, heavy furniture, packing services, or storage needs. The more information provided, the more accurate and detailed your moving plan and quote will be.

Is the consultation free?

Yes. Both our virtual and on-site consultations are provided free of charge with no obligation. Our goal is to help you understand exactly what's involved in your move and provide the advice, planning, and recommendations needed to make your relocation as smooth and stress-free as possible.

PRE MOVE CONSULTATION

PLAN. PREPARE. MOVE.

We take the time to understand your needs, assess the details, and plan every step of your move for a smooth, efficient, and stress-free experience.

Prime Move Group staff conducting a video consultation.

Ensuring A Smooth Move

Planning a successful move starts with careful preparation and understanding exactly what's involved before moving day arrives. Our pre-move consultations are designed to assess your specific requirements, discuss your expectations, and identify any factors that may affect the relocation process.

By taking the time to understand the volume of items, property access, special handling requirements, packing needs, and overall logistics, we can provide a more accurate quote and tailored moving plan. Whether conducted virtually or on-site, our consultations help eliminate surprises, improve efficiency, and ensure your move is planned correctly from the very beginning.

This allows our team to allocate the right truck, crew, equipment, and resources, giving you confidence that your relocation will be completed safely, smoothly, and with minimal stress.

Virtual Consultations

FAST. CONVENIENT. ACCURATE.

Our virtual consultations allow you to show our team your home, office, furniture, and access points via a video call from the comfort of your own property.

Online pre-move consultation on a laptop screen

Accurate Volume Assessment

We accurately assess the volume of furniture, boxes, appliances, and household items being moved to recommend the right truck size, helping reduce unecessary costs and delays.

Furniture and Item Inventory Review

We review your furniture and special items to ensure every part of your move is properly planned. This helps us to ensure all necessary equipment and resources are prepared in advance.

Woman having a pre-move consultation on a tablet.

Modern home exterior with concrete stairs and garage entrance

Access and Parking Assessment

We assess both the pickup and delivery locations for factors such as stairs, elevators, narrow hallways, long carrying distances, loading zones, and parking availability. Identifying potential access challenges beforehand allows us to plan accordingly and minimise delays on moving day.

Packing and Wrapping Recommendations

We can recommend the most suitable packing and protection solutions. This may include furniture blanketing, shrink wrapping, mattress protection, fragile item packing, and specialised packing materials to help safeguard your belongings throughout the relocation process.

Wrapped armchair and moving boxes for a pre-move consultation.

Three white box trucks parked for pre-move consultations.

Truck and Crew Size Recommendations

Every move is different, which is why we determine the most suitable truck size and crew allocation based on the volume of items, access conditions, and complexity of the move.

Personalised Moving Quote

We provide a tailored quote based on your specific moving requirements. By understanding the details of your move in advance, we can offer accurate pricing, clear service recommendations, and a customised moving plan designed to suit your needs and budget.

Laptop displaying a personalized move quote by Prime Relocations

Two movers in uniform during a pre-move consultation.

On-Site Consultations

DETAILED PLANNING. TAILORED SERVICE.

For larger, more complex, or specialised relocations, our team can visit your property to conduct a comprehensive assessment and discuss your moving requirements in person.

Moving consultant assessing a home during a pre-move consultation.

Full Property Inspection

We thoroughly inspect both the pickup and delivery options, evaluating size, access conditions, parking availability, stairs, elevators, and any potential challenges that may impact the move.

Detailed Inventory Assessment

We create a detailed overview of all the items being relocated, including furniture, appliances, fragile belongings, and specialty items. This allows us to accurately determine the scope of the move, allocate the appropriate resources, and ensure any items requiring additional protection are identified well in advance.

Prime Move Group specialist conducting a pre-move consultation.

Prime Move Group team review floor plan for pre-move consultation.

Access and Logistics Planning

We assess factors such as property access, loading zones, parking restrictions, narrow hallways, and carrying distances. By understanding the logistics of your move beforehand, we can develop a tailored moving strategy that improves efficiency, and helps the move run smoothly from start to finish.

Special Item Assessment (Pianos, Safes, Antiques & More)

Certain items require specialised handling due to their size, weight, value, or fragility. We assess items such as pianos, safes, antiques, artwork, pool tables, marble furniture, and other delicate or oversized belongings to determine the safest moving method and required equipment,

Mover conducting a pre-move consultation for a grand piano.

Professional mover wrapping an armchair for protection.

Packing and Storage Recommendations

We provide personalised recommendations for packing solutions, full packing services, fragile item protection, furniture wrapping, quality packing supplies, or short and long-term storage solutions, our team can recommend the most suitable options to help protect your belongings.

Fixed or Tailored Moving Proposal

We prepare a moving proposal based on the information gathered during the assessment. This includes a fixed-price quotation or a tailored moving plan outlining recommended services, truck requirements, crew allocation, packing options, and scheduling.

Digital moving proposal from Prime Move Group on a tablet

Choose The Consultation That Best Suits You

Planning your move starts with choosing the right consultation. Whether you prefer the convenience of a virtual assessment or the detail of an on-site visit, our team will provide expert advice, accurate planning, and a tailored moving solution designed around your needs.

Professional consultant explaining on-site move services to a client.

Prime Move Group virtual consultation for moving quotes

SIMPLE. TRANSPARENT. TAILORED TO YOU.

How A Consultation Works

Our straightforward process ensures we understand your needs and deliver the right moving solution.

Calendar icon over a corporate meeting room with city view

01 Book Your Consultation

Choose a virtual or on-site consultation and tell us about your move.

Checklist icon on a desk for pre-move consultations.

02 Assessment & Planning

Our team assesses your belongings, access requirements, and moving needs.

Clipboard and document on office desk for pre-move consultations

03 Receive Your Quote

We'll provide a professional moving plan and quote tailored to your relocation.